Delivery Information
Postage Estimates
We currently have a standard flat rate for the UK however note these are subject to change and are only included as guidance.
For more accurate postage estimates please use the Postage Calculator at the basket or during the Checkout process.
- UK Standard - £5.99
- Highlands / Islands - Variable (contact us for more information)
*Please note that Scottish Highlands and Islands postage prices can vary wildly. Prices can range from £24.99 upwards - please ensure you contact us prior to purchase for more information.
Note that we only ship to the UK Mainland
From September 30, 2024 onwards, we are unable to ship orders traveling from Great Britain to Northern Ireland. This is due to a change in the information required by carriers as a result of the Windsor Framework legislation passed by the UK government and EU. We are working to accommodate these new requirements!
General Information
Where possible we re-use packaging materials to reduce waste. All labels are removed and all boxes and packaging are checked to ensure they are fit for purpose before use.
All of our products are shipped from our own warehouse based in the UK.
We aim to pick, pack and dispatch all orders within the same day but at peak times, this may take longer.
Timeframes for any Tech Services can be provided upon request and are subject to existing workload at the time of enquiry.
We use third party delivery services as our couriers. We do not directly control the Couriers and cannot organise a specific delivery time for individual orders, however you will receive a tracking email once your order has been collected by the courier.
Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, or at the discretion of our Couriers. Once the package has left our warehouse we no longer have control of the package, however we can contact the courier on your behalf should intervention be required.
On the rare occasion that we cannot supply you with an item we will attempt to get in contact via the information you've provided when purchasing from the website. Usually this is because we are not satisfied with the quality of the item when inspected prior to dispatch.
Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 48 Hours for you to advise us of missing / incorrect items.
Please note that we do not compensate in any way for time spent waiting in for deliveries even if they do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered on time as requested e.g. bad weather, computer error etc. If such mistakes do occur we will look to resolve the issue as quickly as possible and may also look to refund your postage charge in full.
During promotional periods we may offer Free Shipping. This is limited to UK Mainland destinations.
Please note that if there is no-one available to sign for the delivery and the delivery fails on 2 or more occasions then additional charges may be incurred for any further delivery attempts.
Our couriers give the option to re-organise your delivery when you receive your tracking information. Please note that if you make use of such services we cannot be responsible for lost or stolen packages as this is a third party service.